F.A.Q.

1. What is the shelf life of the two water based rust inhibitors that
   your company uses?
   
   See attachment sheet #1 - Product Information Sheet - Shelf Life- Oil Rust Preventative (water based rust inhibitor) CLICK HERE
    

2. What does our company need to provide in paperwork to help our orders to be processed properly and expedited quickly?
   
   See attachment #2  CLICK HERE
   
    

3. What is your normal turnaround time on material to be processed?
   
   Both of our companies are processing 12-18 hours per day.  This allows us to continue to extend our normal three-day turnaround for most jobs.  Our three-day service begins on the day after we receive the material since we have no control over the time your material arrives at our plant.  For example, if the material is received by us on Monday afternoon; the Tuesday, Wednesday and Thursday are scheduled production days and your material would be ready for pickup on Friday.  If our production scheduling can accommodate your material to be processed any sooner especially on hot or rush orders; we will make every effort to do so.  As usual, you can always count on us to call and notify you when your material is ready for pick-up.
   
   In order to keep our prices low, the plant production is based on large volumes of steel flowing through our system.  We are very proud of our quick service and rapid loading and unloading of your trucks at the Vision plant.  Our production floor space is dedicated to this high volume.  It is therefore necessary that our customers pick up their material as soon as possible after they have been notified it is ready for pick-up.  We ask that all processed material be picked up no later than 10 days after being notified that the material is ready for pick-up.  It is always in the end, customers' best interest to receive freshly pickled products.  With a coordinated production schedule and cooperation with the end user, meeting their delivery requirements can be accomplished.
   
    

4. What are your shipping/receiving hours at both plants?
   
   Vision Pickling and Processing Shipping/Receiving Hours
   Call Vision at 815-264-7755 Ext. 11
   for current Shipping/Receiving Hours
   
   QC Metal Pickling Shipping/Receiving Hours
   Call QC at 309-755-1472 Ext. 10
   for current Shipping/Receiving Hours